Tele-consultation
See a Doctor Online in Singapore
Video consultation with a Singapore-registered doctor, 8am to 8pm every day. MC issued when needed. Medication delivered to your door.
SGD$14.00
(excluding GST)
(excluding medication and delivery fee)
Operating Hours: 8am to 8pm
*Longer wait times expected on weekends and public holidays.
*Payment must be completed by 8pm in order to meet the cut-off time for teleconsultation.
Medication Delivery
If medication is prescribed during your teleconsultation, it will be delivered to your preferred address.
Delivery Fee
* Flat rate of S$10 per delivery
Delivery Time
Monday to Sunday, including public holidays.
- After 12:00 PM
- After 8:00 PM
*Note: Delivery timings are subject to availability and may vary depending on your consultation time and location.
HOW IT WORKS
1. Register online
Fill in your details and join the queue. No appointment needed — registration is open from 8am to 8pm daily.
2. Speak to a doctor by video
A Singapore-registered AspenHealth doctor will call you. Most consultations take under 15 minutes.
3. Get your MC and medication
If the doctor assesses that you need a medical certificate, it is issued digitally after your consultation. Any prescribed medication is delivered to your address.
MEDICAL CERTIFICATES
If the doctor assesses that you are unfit for work or school, an MC is issued after your consultation and sent to you digitally — there is no need to visit a clinic to collect it.
Our MCs are issued by Singapore-registered doctors and are recognised by employers and schools in the same way as one issued in person at any AspenHealth clinic with digital QR code verification.
WHAT WE CAN TREAT
Our doctors can consult on most common conditions, including:
- Coughs, colds, flu and fever
- Sore throat and blocked nose
- Stomach upset, diarrhoea and vomiting
- Headache and body aches
- Skin conditions, rashes and eczema
- Eye infections and conjunctivitis
- Urinary tract infections
- Repeat prescriptions and medication refills
- Travel health advice
WHEN TO SEE US IN PERSON
Tele-consultation is not suitable for every condition. Please visit one of our 21 clinics, or the nearest A&E, if you have:
- Chest pain, breathlessness or severe abdominal pain
- A serious injury, deep cut or suspected fracture
- Symptoms that need a physical examination, swab or blood test
- A high fever in an infant
- Any condition you feel is an emergency
OUR DOCTORS
Your consultation is with a Singapore-registered doctor from the AspenHealth network — the same doctors who see patients at our 21 clinics, including HeartlandHealth, 57 Medical, 1 Medical, Braddell Medical Clinic and 1 Health.
FAQ
Do I need an appointment?
No. Register online any time between 8am and 8pm and you will join the queue. Wait times are longer on weekends and public holidays.
Will I get an MC?
If the doctor assesses that you need one, an MC is issued digitally after your consultation.
How much does it cost?
Consultation is $14 excluding GST. Medication and delivery are charged separately, with delivery at a flat $10.
How is my medication delivered?
To your preferred address, seven days a week including public holidays, after 12pm or after 8pm depending on your consultation time and location.
What are your operating hours?
8am to 8pm daily. Payment must be completed by 8pm to meet the cut-off for the same day.
Can I use CHAS or insurance?
Tele-consultation is not covered by CHAS, and we do not process insurance claims for online consultations. Payment is made online at the time of your consultation.
CHAS, MediSave, Pioneer and Merdeka Generation benefits, Baby Bonus and MBS@Gov all still apply at our 21 clinics — see Government Schemes.